Crestwood Medical Center Launches New Patient & Family Advisory Council
10/16/2025
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Huntsville, AL (October 16, 2025) - At Crestwood Medical Center, we believe the best healthcare happens when patients, families, and caregivers work together. That’s why we’re excited to announce the launch of our Patient & Family Advisory Council (PFAC), a new partnership designed to strengthen communication, build trust, and enhance the overall patient experience.
The PFAC serves as a collaborative forum where patients, family members, and hospital leaders come together to share ideas and feedback that help shape policies, programs, and the environment of care at Crestwood. Council members provide valuable insights that ensure the patient and family perspective is part of every decision, from how we design our spaces to how we communicate discharge instructions and more.
What the PFAC Does
The council will:
- Advise on hospital policies and initiatives that promote patient-centered care
- Provide input on patient education materials and discharge processes
- Offer feedback on quality, safety, and patient experience projects
- Support efforts to improve patient experience and overall satisfaction
- Encourage community engagement and representation in hospital decisions
Who’s Involved
The PFAC includes a diverse group of former or current patients and family members, alongside hospital representatives from nursing, clinical services, quality, and administration. Together, the council will meet regularly to review data, share stories, and collaborate on improvement projects.
Making a Difference
By bringing together the voices of our patients, families, and care teams, Crestwood’s PFAC reinforces our commitment to compassionate, connected care.
“Through this PFAC, we will be partnering directly with those we serve and will be able to identify opportunities for improvement that truly matter to them,” said Gina Jordan, Assistant Chief Nursing Officer at Crestwood Medical Center. “I believe this council will lead to better experiences, stronger relationships, and ultimately, better outcomes.”
Now Accepting Applications for the Patient & Family Advisory Council
If you’re passionate about improving healthcare and want to make a meaningful impact at Crestwood Medical Center, we invite you to apply to serve on the Patient & Family Advisory Council.
Member Expectations
PFAC members serve a 1–2 year term and are expected to:
- Attend at least 75% of scheduled meetings
- Participate actively and share honest, constructive feedback
- Maintain confidentiality and respect diverse viewpoints
- Collaborate with hospital staff and fellow advisors and work toward a shared goal
Meeting Details
The PFAC meets quarterly at Crestwood Medical Center during lunch time.
During meetings, members review patient experience data, provide feedback on projects and educational materials, and discuss ways to enhance quality and safety throughout the hospital.
Ready to Get Involved?
Applications are now open! If you’re interested in joining Crestwood’s Patient & Family Advisory Council, please apply online.
Together, we can continue to strengthen our culture of care.
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