Survey of Patients' Hospital Experiences
One key benchmark is the national survey that asks patients about their experiences during a recent hospital stay – the CMS Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Following are the results from patients who had overnight hospital stays from October 2009 through September 2010. We are proud of our recent scores and take every opportunity to further excel.
| Measure Description |
CRESTWOOD MEDICAL CENTER |
ALABAMA AVERAGE |
NATIONAL AVERAGE |
| Patients who reported that their nurses "Always" communicated well. |
76% |
79% |
76% |
| Patients who reported that their doctors "Always" communicated well. |
84% |
86% |
80% |
| Patients who reported that they "Always" received help as soon as they wanted. |
62% |
66% |
64% |
| Patients who reported that their pain was "Always" well controlled. |
72% |
72% |
69% |
| Patients who reported that staff "Always" explained about medicines before giving it to them. |
61% |
63% |
61% |
| Patients who reported that their room and bathroom were "Always" clean. |
68% |
70% |
71% |
| Patients who reported that the area around their room was "Always" quiet at night. |
68% |
70% |
58% |
| Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. |
81% |
80% |
82% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). |
74% |
69% |
67% |
| Patients who reported YES, they would definitely recommend the hospital. |
77% |
70% |
69% |