Patient & Visitor Information
We are dedicated to providing the best possible care to our patients. As a family member or friend, you are a very important part of that care. Your love and concern play a major role in the health and healing process. By following a few simple guidelines, you can help ensure the health and well-being of all our patients and yourself.
- No Smoking: If you must smoke, please ask a staff member or volunteer for directions to the designated smoking area outside the building.
- Public Phones: Public phones are located near the main lobby and in the Emergency Room.
The Crestwood Cafe is located on the first floor and offers breakfast, lunch and dinner. Our menu includes great choices from the entree bar, grill, pizza stand, sandwich shop, hotdog bar and extended salad bar. We also offer a variety of cakes, cookies, pies, frozen yogurt and fruit for dessert. Drink selections include freshly brewed Starbucks Coffee, a 24 flavor fountain drink machine and juice. For Daily menu options, please call our menu hotline at 429.5555.
Crestwood Cafe Hours
Breakfast: 6:30 a.m. to 9:30 a.m.
Lunch: 11:00 a.m to 2:00 p.m.
Dinner: 4:30 p.m. to 6:00 p.m.
Snack Time: 3:00 p.m. to 4:00 p.m.
Area hotels offer discounts for patients’ families.
The Blount Hospitality House serves as a “home away from home” for relatives and friends of our patients. A place to stay in a supportive atmosphere located at 610 Madison Street. Blount Hospitality house can be contacted at 256-534-7014.
For more information, contact our Social Services Department at 256.429.4779.
Our outpatient waiting room is located on the north side of the hospital. This area is available for family members and friends of patients undergoing surgery or testing. The waiting area is staffed by a receptionist Monday through Friday, 5:30 a.m. to 9:00 p.m. Visitors should register at the desk so the receptionist can contact them quickly if a physician or hospital employee calls with information.
The main lobby has a waiting area and there are smaller waiting areas on each floor. Ask a nurse for the location of the nearest waiting area to your room. It is best to stay in the area appropriate to your visit so you can be located quickly in case the doctor needs to speak with you. If you leave the area, tell the receptionist when you will return or where you can be found.
Recovery time for surgery is typically one to two hours. Patients are not usually assigned rooms until they leave recovery. A nurse will let the family know when the patient is to be moved.
Food And Nutrition Services
Patient meals are served during the following times:
- Breakfast: 7:30 a.m. to 9:00 a.m.
- Lunch: 11:30 a.m to 1:00 p.m.
- Dinner: 4:30 p.m. to 6:00 p.m.
On the day of admission, meals are selected according to your doctor’s orders.
If you are admitted after meals have been served, and you would like a meal, just ask your nurse to make arrangements for a late tray. Please allow up to 45 minutes for service.
For questions or nutrition counseling after your discharge, please call our registered dietitians at 256.429.5552.
Nutrition counseling after your discharge is available through physician referral. Patients dealing with health concerns such as diabetes, elevated cholesterol, heart or kidney disease and high blood pressure can benefit from nutrition counseling. Working with you and your physician, a registered dietician can recommend a diet that meets your lifestyle, nutritional and health care needs.
Patient Advocacy Program
There is a full-time patient advocate team to serve as liaison between you and the hospital. You can turn to them with questions concerning hospital policies, patient rights and responsibilities, services or any needs or concerns you may have. If you have a compliment or a concern you would like to share, please call a patient advocate at 256.429.4076.
Case managers are licensed nurses who assist you in coordinating your care while you are in the hospital, helping you identify needed resources before you are discharged, and ensuring a smooth transition as you move from pre-admission to discharge. For more information about your case manager, ask a nurse on your floor for assistance.
Map and Parking
- Click here for a campus map. Click here for an interior map of the hospital.
- Free parking is available in designated areas. Please park in spaces reserved for patients and visitors.
- For patients visiting our Medical Pavilion as well as Outpatient Center, valet parking is available free of charge.
At Crestwood Medical Center, we encourage friends and family members to visit our patients. Your love and concern are an important part of the healing process. However, in order for us to provide the necessary medical care, in many cases visiting time must be regulated and limited. Normal Visiting Hours are 10:30 a.m. to 8:30 p.m.
Crestwood Medical Center participates in a wide range of healthcare insurance networks including (but not limited to) major plans such as Blue Cross/Blue Shield, Medicare and Tricare. For current insurance participation information, please call:
- Business Office: 429.4820
- Patient Accounts A-J: 429.4829
- Patient Accounts K-Z: 429.4823
Environmental Service operates for the benefit of staff, visitors, public and most importantly, our patients. Their goal is to provide a safe, pleasant and functional environment to ensure the highest degree of cleanliness. For housekeeping needs, or if you have any comments, please tell your nurse who will contact the Housekeeping Supervisor at 429.5695.
You may call for assistance without leaving your bed by pushing the button on your nurse call remote or, when you are in the bathroom, by pulling the nurse call cord. A nurse will assist you momentarily.
We encourage you or a family member to bring any toiletry items you may need during your hospital stay. However, should your hospitalization be unexpected and you or your family are unable to provide your toiletries, we have some available to you upon request. Please notify your nurse should you need any of the following items: chapstick, combs, denture cups, deodorant, feminine hygiene, lotion, razors, room deodorizing, shampoo, shaving cream, soap, toothbrush, toothpaste, or wash basin.
Hospice and Home Care